What is the equivalent of the doggy bowl in your business? What is the one thing that will make customers feel “These are the kind of people I want to do business with.”?...
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Last week, I was getting ready for a client presentation when I realized that I forgot to bring markers. I took an Uber to the nearest office supply store and asked Jeff, the first person I saw in the store, for help. He said the three magic words, “Follow me please!”...
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Isn’t the role of a mail carrier to deliver the mail? This year my daughter Raka had sent me some golf balls with a custom message for Father’s Day. The day the golf balls arrived; the mail carrier had put the box in my mailbox. They had truly delivered the mail as the box was forced all the way in my mailbox. I tried to get the box out for a few minutes, and then I realized that there was no way I could pull the box out. As the box contained only golf balls, I started ripping the packaging to get the balls out. Soon the balls were out and I was in an “awwww” zone when I read the message on the balls, “Cool Golfer, Cooler Dad.” Once I was able to get all of the box out, I found hidden in the back a picture of Raka and myself. I...
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It was a tough evening one night as my flight back to Denver was delayed more than three hours. I realized I will now get home at 2 a.m. As I was going through all these thoughts, I got the following text message from the airline: “Here We Go! Your flight to Denver is now boarding - Looking forward to seeing you soon.” First I was relieved and then when I read the text one more time I thought...
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I had just got to my car rental at the Dallas Airport and the moment I turned my ignition on, the message said “Service B Exceeded by 5100 mi”. Hmm. That did not sound good. I was not sure if I should drive the car for the next four days. I walked over to the rental car service person and made him aware of the problem. His reaction was “Just press enter and the message will go away!” Amazing, the message did go away. But did the problem go away? For the next four days, every time I started the car, the message was back, and I hurried to press enter to make the message go away. Every time I wondered if I should still drive the car and questioned my judgment in listening to the rental car service person to veto the car manufacturer’s warning. Needless to say, I was relieved to...
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