Blog

It was a tough evening one night as my flight back to Denver was delayed more than three hours. I realized I will now get home at 2 a.m. As I was going through all these thoughts, I got the following text message from the airline: “Here We Go! Your flight to Denver is now boarding - Looking forward to seeing you soon.” First I was relieved and then when I read the text one more time I thought...

I had just got to my car rental at the Dallas Airport and the moment I turned my ignition on, the message said “Service B Exceeded by 5100 mi”. Hmm. That did not sound good. I was not sure if I should drive the car for the next four days. I walked over to the rental car service person and made him aware of the problem. His reaction was “Just press enter and the message will go away!” Amazing, the message did go away. But did the problem go away? For the next four days, every time I started the car, the message was back, and I hurried to press enter to make the message go away. Every time I wondered if I should still drive the car and questioned my judgment in listening to the rental car service person to veto the car manufacturer’s warning. Needless to say, I was relieved to...

I was back at Floyd’s for a haircut with my favorite stylist Dawn. (Click here to read how she became my favorite stylist). This was my first return visit and I was a little apprehensive if it will be as magical as the first visit.  Dawn greeted me the moment I enter the shop. As we walked to her “hair-cut station” she asked me about my life and the moment the I sat on the chair, she was in business mode. “The last time we did a number 2 on the sides and finger length on top, all blended in. How did your family like your haircut?” I was amazed that she remembered the exact cut I had and that my haircut was dinner table discussion for my family.  I asked her how she remembered all those details. She told me she makes it a point to remember every detail about every client...