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This current period of uncertainty was unforeseen. The layering of serious worries about health and economy is simply overwhelming. To make matters worse, none of us have a playbook to use during these times. We should not live in denial, but we must also believe that each one of us has what it takes to overcome and come out strong. To get out of the current state of shock it is important to first get into a positive and constructive mindset. (Of course, that is easier said than done). There are five evolving stages that we all must go through. This will get us ready to win big when things start becoming normal. These are just thought starters, and each of us should add our own ideas to make the perfect personal road-map. I request all of you to commit to ONE action at the end: Please reach out to a few...

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I had ordered catered lunch from a national fast casual chain for a business meeting. At exactly 11:30 AM Tamesha walked and immediately started setting up the catering chafing dishes for the hot food. She lit the burners and picked up a container full of water. In my effort to be helpful I said “Next time, you can fill the water from here; that way you do not have to carry the water with you.” Tamesha said “No sir, this is not just any water. This is hot water. With hot water, the hot food stays hot. Otherwise the cold water will get hot as the hot food gets cold.” It took me a second to realize that what she said was brilliant. I was in total admiration for her and the restaurant chain. Once I realized how far this restaurant would go to keep the food hot, I asked myself,...

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On Super Bowl Sunday at 8:00 pm, with the 49ers down by 4 points and attempting a comeback, something strange happened on my TV screen. The screen froze, it had stopped streaming. I waited for a few minutes and then called my internet provider. Jack got all my information and then informed me that Sundays at 8:00 pm they often have "routine maintenance shut down". Really, on Super Bowl night? “I guess someone forgot to adjust for that” was Jack’s answer. He said sorry, but it did not matter as I missed the last few minutes of one of the most exciting Super Bowl games because someone “forgot to adjust”. I completely understand that Sunday evenings is a perfect time for routine maintenance. But, with nearly 50% of the population now moved to live streaming, shouldn’t they adjust downtime for all major live events like the Super Bowl, Oscars, Grammys, and other...

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It was Christmas Eve. I was at the local grocery store trying to pick-up last-minute items before the store closed at 6 PM. The lines were long and there were store employees everywhere, assisting customers. When a self-checkout counter opened, I quickly walked up, scanned my items and inserted my credit card. The screen displayed “Credit Card Error”. I tried again and after three attempts I had a helpless look on my face. One of the store employees noticed my frustration, walked up to me and took charge. She printed the receipt and drew a smiley face on it. Then she handed the receipt to me, smiled and whispered to me, “This one is on us. Our credit card processing is down. Enjoy! And please don’t tell anyone else.” I was not sure what just happened. As I walked out with my groceries, my reaction was, “You cannot do that at a...

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