S04E012: The Customer Experience: Sharing the Disney Magic
S4 Ep 012: The Customer Experience: Sharing the Disney Magic with VIP guest Vance Morris
Vance Morris is a former leader at Walt Disney World in Orlando, Florida. He now shows companies how to increase profits, retain clients and engage employees by adapting the strategies he learned in over a decade at Disney. His clients have included Legal Sea Foods, Tyson, NASA, The Smithsonian and the Kennedy Center for the Performing Arts. Vance is an international speaker and author who now leads the Deliver Service Now Institute, a consulting and coaching business.
Listen to this powerful Secrets to Win Big episode with Vance Morris about how to take the customer experience to new heights.
Here is what to expect on this week’s show:
Why “everything speaks.” Attention to detail is critical in all aspects of a business.
How companies can turn mundane tasks and services into memorable customer experiences.
Why service recovery is a must when there’s a customer slip-up or problem.
How small and large businesses alike benefit from the concept of LAST: Listen, Apologize, Solve, Thank.
Connect with Vance:
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