S04E011: 3D Thinking: Go Inside the Box
S4 Ep 011: 3D Thinking: Go Inside the Box
James Feldman is a customer service expert who advises companies on how to build an organization that delivers transformational growth. Over the span of a 40-year career, Jim has worked with Fortune 500 companies and industry leaders including McDonald’s, Disney, Toyota, Apple, Sears and Microsoft. On the hospitality side, Jim is considered the advisor and creator of incentive travel certificates for Hyatt, Marriott, Sheraton, United Airlines and more. The books he has written include “Shift Happens! Think Inside the Box Using 3D Thinking” and “DATING Your Customer: A Relationship Manual.”
Listen to this powerful Secrets to Win Big episode with James Feldman about disruptions (both good and bad) in the customer service experience.
Here is what to expect on this week’s show:
Why the general norm in customer service has been lost.
How companies must go “inside the box” to problem-solve.
Why the customer experience will be the new currency in the post-pandemic world.
How businesses can “date” their customers.
Connect with James:
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