S07E05: PART 1: Next Gen Customer Connection with VIP Guest Andrew Robbins
Andrew Robbins is a rocket scientist turned business visionary. He is the co-founder and CEO of Paytronix Systems, a customer experience platform for restaurants and convenience stores. Over the last 20+ years Andrew has made a big impact for brands worldwide in customer experience technology and loyalty programs, designing solutions that are tailored and relevant to each individual consumer. He is one of the most respected thought leaders at the intersection of loyalty, CRM, order & delivery and AI. Andrew is a graduate of Princeton University, MIT and Harvard Business School.
Key insights from part one of this two-part conversation include:
– Leaders get the team ready for big challenges that no one has overcome before.
– Everyone in the team must see their fingerprints on the trophy.
– Customer relevance starts with true listening and learning.
– Staying true to vision comes from saying NO to things not in focus.
Watch the video version here: https://youtu.be/u7UK4_e9F2E