S06E03: Enjoy Every Guest Interaction with VIP Guest Greg Graber
Greg Graber is the CEO and Founder of Heritage Restaurant Brands, the franchisor of 35 restaurants including Huckleberry’s Breakfast and Lunch, Cool Hand Luke’s Steakhouse and Perko’s Café Grill.
Greg is a results-driven restaurant executive with extensive senior leadership experience. His diverse management portfolio includes Operations, Marketing, Facilities & Construction, Development, Purchasing, HR and New Product Development. Greg has held executive positions for a variety of segments in the restaurant industry including polished casual, family, buffet and casual dining.
Here are some key insights from this week’s show:
- What are the pillars of your business?
- How to be the same brand to both customers and team members.
- Why you cannot wait for a crisis to happen to start doing the right thing.
Prefer to watch the video? Watch it here: https://youtu.be/XrwOADaXn-s