Adam Fox, Director for Digital Experience & Media at Qdoba restaurant corporation, is a Strategic Digital Transformation and Marketing Leader who’s passionate about creating and executing marketing strategies that deliver great customer experiences, drive revenue, and build brand loyalty.

In this episode, Adam emphasizes to build loyalty not 100% by quantitative metrics but also with the presence of empathy, intuition, and creativity. He further shares that know who you are, what your value proposition is, and don’t try to be all things to all people.

Listen to Adam to learn what brand love is and how you can show each customer that “you know me, and you know my needs.”

Secrets to Win Big with Arjun Sen brings you leaders from around the world and all walks of life.

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